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Rosetta charged me to renew the package and when I phoned to query they said that I should have selected the "do not renew" option in my settings and they can not refund this as this was my mistake. Though they did stop the system renewing next year. This is *** and certainly I would recommend anyone buying the package to make sure that option is checked. I have not logged into my account for 6 months, which should be easy for them to see. ***... Read more

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I had called Rosetta Stone multiple times each time after a lengthy drawn out call the get our contact information and say they will get back to us within whatever time frame and never call us back with how to get help to get the program up and running properly. I don't think they care, makes you feel like now that they have our money, they can now just sit back and laugh about how there not going to actually do anything at all after making stay... Read more

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Payed for Rosetta stone and cant access the program

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Rosetta Stone makes an excellent product, but its customer service is the worst I have ever encountered in any business. I ordered Levels 1 through 5 Russian and went for the monthly subscription after the first year. This enabled me to use different devices and to learn on the go. All good. But then I started getting letters saying I owe $42.80. No problem, I figure: I'll go online and look at my account balance. All looks good! No... Read more

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When I tried to install the updates on my French 1-5, the system crashed. When I called the help number I was told there would be a charge. I bought my system too many months ago. I replied that the update did not specify any problem with an 'age' issue. After some conversation, and a plea to talk with a supervisor, the lady (in India, I think) agreed to do if for no cost, with a warning that next time, there would be a charge. I now avoid all... Read more

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I purchased two of the Rosetta Stone Online Subscription & App Packages for my children. One child is taking French the second child, Spanish. We have had nothing but problems from day one! Even though I bought two separate subscriptions only one child can utilize their program at a time. If one is on the second child is blocked out and unable to sign in. I’ve tried for over six months to get someone to solve this…calling sitting on hold... Read more

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I have had to completely reload Rosetta Stone since accepting an update. It is entirely unusable since the update. I contacted tech support who had be delete tracking files again and again to no avail. Finally,after 3 calls to tech support and literal hours in a chat session, the untechie 3rd world tech suggested I reboot my PC. I mentioned that this would terminate my chat session and that it seemed more like a'bail' maneuver rather than... Read more

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I would never recommend them to anyone, save your money. Their program seldom works and their support team is a joke. Very seldom does the speech recognition part of their program work. They act as if it is your fault when your not able to use their product. Well it was working in the first place so how could it be my fault that all of a sudden it isn't working on your end. My headset and microphone work just fine with my other systems, so... Read more

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I ordered the Rosetta Stone Version 3 Hindi 1,2,and 3 from rosettastoney.com. I was excited because they sell the product at 46% off the regular retail price because it is the older version. However, that was the only good thing about this company. Everytime I have purchased a product online, the company emailed me acknowledgement of my order and a receipt with shipping information. After a few days of not receiving any information from the... Read more

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I purchased a Rosettaa Stone Italian Language Level 1 - 3 software. I am unable to access lessons beyond lesson two because it requires an activation code. I contacted the seller and was told I don't need it. This is the response I received: "hi ,friend .You don't need the activation code, need only momentary according to START to operate. thank" It makes no sense to me, and I have not heard back from the seller for an explanation.... Read more

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