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1.9 Based on 5 reviews
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I am absolutely furious! I've had Rosetta Stone for 7 years and have used it homeschooling my children. I moved to a new house and when we got the computer hooked up an error code started popping up. I called Rosetta Stone and they gave me the run-around and told me to find out the error code myself that they don't support it anymore. I paid $495 for it and they just decide they don't want to help you anymore. They tried to get me to sign up... Read more

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I purchased online version for short term use preparing for a once in a life time trip to Italy. I was not aware of any automatic renewal. Perhaps it was hidden in fine print somewhere but I never saw it. A year later, they charged my credit card another $239. I called customer service but it was like talking to a brick wall. I explained that this was a one time purchase to take my wife to Italy while she could go, and that her brain tumors... Read more

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Today I contacted Rosetta Stone's customer service department concerning a Spanish Language Instructional Software program that my sister purchased in 2008. Her daughter was planning on studying Spanish but quit after the first week. The software package was very expensive. The copyright date is 2007 so it's 9 year old software that was only used a couple of times. I was calling to ensure that my nephew would be able to use it. He's taking... Read more

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Rosetta charged me to renew the package and when I phoned to query they said that I should have selected the "do not renew" option in my settings and they can not refund this as this was my mistake. Though they did stop the system renewing next year. This is *** and certainly I would recommend anyone buying the package to make sure that option is checked. I have not logged into my account for 6 months, which should be easy for them to see. ***... Read more

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I had called Rosetta Stone multiple times each time after a lengthy drawn out call the get our contact information and say they will get back to us within whatever time frame and never call us back with how to get help to get the program up and running properly. I don't think they care, makes you feel like now that they have our money, they can now just sit back and laugh about how there not going to actually do anything at all after making stay... Read more

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Payed for Rosetta stone and cant access the program Read more

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Rosetta Stone makes an excellent product, but its customer service is the worst I have ever encountered in any business. I ordered Levels 1 through 5 Russian and went for the monthly subscription after the first year. This enabled me to use different devices and to learn on the go. All good. But then I started getting letters saying I owe $42.80. No problem, I figure: I'll go online and look at my account balance. All looks good! No... Read more

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When I tried to install the updates on my French 1-5, the system crashed. When I called the help number I was told there would be a charge. I bought my system too many months ago. I replied that the update did not specify any problem with an 'age' issue. After some conversation, and a plea to talk with a supervisor, the lady (in India, I think) agreed to do if for no cost, with a warning that next time, there would be a charge. I now avoid all... Read more

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I purchased two of the Rosetta Stone Online Subscription & App Packages for my children. One child is taking French the second child, Spanish. We have had nothing but problems from day one! Even though I bought two separate subscriptions only one child can utilize their program at a time. If one is on the second child is blocked out and unable to sign in. I’ve tried for over six months to get someone to solve this…calling sitting on hold... Read more

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I have had to completely reload Rosetta Stone since accepting an update. It is entirely unusable since the update. I contacted tech support who had be delete tracking files again and again to no avail. Finally,after 3 calls to tech support and literal hours in a chat session, the untechie 3rd world tech suggested I reboot my PC. I mentioned that this would terminate my chat session and that it seemed more like a'bail' maneuver rather than... Read more

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