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In June 2014, I purchased a 3-year digital subscription as a Father's Day gift for my husband who was trying to improve his English skills. Once we had an online account, I logged in to turn off any auto-renewal which is standard practice for us. He used it for a few...
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1.0
I liked
  • Online access
I didn't like
  • Fraudulent billing scam
  • Customer service
  • Fact that i feel misled
#1123366
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Rosetta Stone - unauthorized credit card charges, violation of consumer protection laws, and unethical policies and procedures. I'm also filing a formal complaint with Rosetta Stone's Legal Department & I am filing a complaint with the FTC for violation of consumer...
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#1109647
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I've been doing Rosetta Stone for over 2 school years. My high school requires I do Rosetta Stone for 2.5 years. I'm in my Junior year. The voices in the program are soooo annoying. All Rosetta Stone does is cause headaches. I'm only learning anything because I use...
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Anonymous
Johhnie

Since you're so smart it shouldn't take long to do something so simple.I don't know about your Spanish, but where you need remedial or supplementary resource is English.Your c...

#1107805
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Rosetta Stone - Customer Service Sucks

Rosetta Stone
#1044569
1.0
Details
Bought it, tried contacting them, never heard back, then when it was too late, didn't get a refund. Ridiculous and rude. REALLY RUDE customer servicemen. Treat you like you're nothing. Take your money. And now it's too late to file a dispute.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
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I purchased the homeschool version 3 for my son. In 2017, after completing up through level 2 of Spanish, my son went in to start level 3 and received a message that version 3 could not be launched and we had to update to version 5, which we did. The system instructed...
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1.0
I didn't like
  • That i have a homeschool product i cannot use
  • Fact that i feel misled
#1087469
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I spent close to USD700 on V3 Spanish (Latin America) CD-ROMS with the voice recognition head set etc a few years ago. I have recently got it out of the cupboard and tried to resume learning the language. Having bought a new computer and laptop since I first used it,...
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I didn't like
  • Fact that i cannot use the product i purchased
#1083535
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Rosetta Stone - Expensive and worthless
I bought Rosetta Stone's Spanish download for Mac for 250 bucks. It crashed constantly, was hard to use, and they're constantly trying to get you to "upgrade" to more expensive plans. Worst of all, the program frequently lost data. Tonight it simply lost all my data. I...
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Anonymous
Good Customer Service Is Impor

I was online and ready to purchase the product but I had one question. I called to speak with an agent and so far, I have spoken with three agents and they are not able to ans...

1.0
#995646
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I've had Rosetta on my computer for 4 months and have had numerous problems. When you contact customer support expect to be tied up for 1-2 hours and usually with no resolution to your problem. I'm homeschooling my son and bought the homeschool version. My son...
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#969686
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Absolutely stone age organisation. Rosetta stone is about learning a language using a specific method not about software and platform. Yes OSX android IOS or Windows are different operating systems but the language is the same and the method doesn't change either...
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1.7
Mannheim, Baden-Wurttemberg
I didn't like
  • Licensing model per platform
#942950
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I am absolutely furious! I've had Rosetta Stone for 7 years and have used it homeschooling my children. I moved to a new house and when we got the computer hooked up an error code started popping up. I called Rosetta Stone and they gave me the run-around and told me...
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1.4
#926606
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I purchased online version for short term use preparing for a once in a life time trip to Italy. I was not aware of any automatic renewal. Perhaps it was hidden in fine print somewhere but I never saw it. A year later, they charged my credit card another $239. I...
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#925989
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