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Today I contacted Rosetta Stone's customer service department concerning a Spanish Language Instructional Software program that my sister purchased in 2008. Her daughter was planning on studying Spanish but quit after the first week. The software package was very...
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2.0
I didn't like
  • Customer service
#925969
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Rosetta charged me to renew the package and when I phoned to query they said that I should have selected the "do not renew" option in my settings and they can not refund this as this was my mistake. Though they did stop the system renewing next year. This is *** and...
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#814073
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I had called Rosetta Stone multiple times each time after a lengthy drawn out call the get our contact information and say they will get back to us within whatever time frame and never call us back with how to get help to get the program up and running properly. I...
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#800221
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Payed for Rosetta stone and cant access the program
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Anonymous
Mad as a hornet

BEWARE! They are rip-offs and their customer service is a scam to get more money! They won't return calls, can't speak English, give you the runaround, transfer you from one p...

#793784
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Rosetta Stone makes an excellent product, but its customer service is the worst I have ever encountered in any business. I ordered Levels 1 through 5 Russian and went for the monthly subscription after the first year. This enabled me to use different devices and to...
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Carthage, New York
#732770
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When I tried to install the updates on my French 1-5, the system crashed. When I called the help number I was told there would be a charge. I bought my system too many months ago. I replied that the update did not specify any problem with an 'age' issue. After some...
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2.8
I liked
  • Interesting software
I didn't like
  • Updates that crashed my system
#715464
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I purchased two of the Rosetta Stone Online Subscription & App Packages for my children. One child is taking French the second child, Spanish. We have had nothing but problems from day one! Even though I bought two separate subscriptions only one child can utilize...
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Anonymous
Anonymous

Rosetta made contact and corrected their error. They did not credit my account for the six "inactive" months, but I am happy that my children can finally start their lessons....

1.0
I liked
  • 1-800- number
I didn't like
  • This entire experience
#633970
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I have had to completely reload Rosetta Stone since accepting an update. It is entirely unusable since the update. I contacted tech support who had be delete tracking files again and again to no avail. Finally,after 3 calls to tech support and literal hours in a...
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2.3
I liked
  • Product
I didn't like
  • Customer service
  • No support phone number
  • Technical support
#568266
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I would never recommend them to anyone, save your money. Their program seldom works and their support team is a joke. Very seldom does the speech recognition part of their program work. They act as if it is your fault when your not able to use their product. Well it...
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Anonymous
Stuart

I bet you run it on a Mac.

#361212
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I ordered the Rosetta Stone Version 3 Hindi 1,2,and 3 from rosettastoney.com. I was excited because they sell the product at 46% off the regular retail price because it is the older version. However, that was the only good thing about this company. Everytime I have...
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#225681
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