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In May 2017 I noticed a charge from Rosetta Stone that I had not authorized. I had been taking a 6 month course online in 2015, but not since then. I also got an erroneous email in May about my auto renewal that I had never signed up for. I contacted them and after I...
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2.8
I liked
  • Program
I didn't like
  • Fraudulent billing scam
#1193666
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I bought the Chinese CD's for $500 used them for a year and then put them away. The next year I tried reinstalling them and received error messages about the program working. Contacted Rosetta stone and they said they no longer support the old CD programs but that I...
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#1167733
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In June 2014, I purchased a 3-year digital subscription as a Father's Day gift for my husband who was trying to improve his English skills. Once we had an online account, I logged in to turn off any auto-renewal which is standard practice for us. He used it for a few...
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Relco
Relco

Something similar happened with me. And I have also not received a refund. I believe that this is a scam they are doing.

1.0
I liked
  • Online access
I didn't like
  • Customer service
  • Fact that i feel misled
  • Fraudulent billing scam
#1123366
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Rosetta Stone - unauthorized credit card charges, violation of consumer protection laws, and unethical policies and procedures. I'm also filing a formal complaint with Rosetta Stone's Legal Department & I am filing a complaint with the FTC for violation of consumer...
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#1109647
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I've been doing Rosetta Stone for over 2 school years. My high school requires I do Rosetta Stone for 2.5 years. I'm in my Junior year. The voices in the program are soooo annoying. All Rosetta Stone does is cause headaches. I'm only learning anything because I use...
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Anonymous
Johhnie

Since you're so smart it shouldn't take long to do something so simple.I don't know about your Spanish, but where you need remedial or supplementary resource is English.Your c...

#1107805
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I purchased the homeschool version 3 for my son. In 2017, after completing up through level 2 of Spanish, my son went in to start level 3 and received a message that version 3 could not be launched and we had to update to version 5, which we did. The system instructed...
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1.0
I didn't like
  • Fact that i feel misled
  • That i have a homeschool product i cannot use
#1087469
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I spent close to USD700 on V3 Spanish (Latin America) CD-ROMS with the voice recognition head set etc a few years ago. I have recently got it out of the cupboard and tried to resume learning the language. Having bought a new computer and laptop since I first used it,...
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I didn't like
  • Fact that i cannot use the product i purchased
#1083535
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Rosetta Stone - Customer Service Sucks

Bought it, tried contacting them, never heard back, then when it was too late, didn't get a refund. Ridiculous and rude. REALLY RUDE customer servicemen. Treat you like you're nothing. Take your money. And now it's too late to file a dispute.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1044569
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Rosetta Stone - Expensive and worthless
I bought Rosetta Stone's Spanish download for Mac for 250 bucks. It crashed constantly, was hard to use, and they're constantly trying to get you to "upgrade" to more expensive plans. Worst of all, the program frequently lost data. Tonight it simply lost all my data. I...
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Anonymous
Good Customer Service Is Impor

I was online and ready to purchase the product but I had one question. I called to speak with an agent and so far, I have spoken with three agents and they are not able to ans...

1.0
#995646
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Contact Rosetta Stone

Mailing Address:
1621 N. Kent Street Suite 1200
Arlington, Virginia 22209
United States
Phone:
(877) 434-8913
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I've had Rosetta on my computer for 4 months and have had numerous problems. When you contact customer support expect to be tied up for 1-2 hours and usually with no resolution to your problem. I'm homeschooling my son and bought the homeschool version. My son...
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#969686
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